1) Scope
This policy applies to bookings, services, and rentals provided by Aconite Eventes.
Specific terms in your proposal/invoice take precedence over this page if there is any conflict.
2) Deposits
- Unless specified otherwise, deposits/advance payments are non-refundable.
- Deposits secure your event date and resource allocation.
3) Client Cancellations
- Cancellations made ≥ 30 days before the event date: eligible for partial refund of amounts paid (excluding deposit and non-recoverable costs).
- Cancellations within 30 days of the event date: amounts paid may be non-refundable due to incurred costs and lost opportunity.
- No-shows or day-of cancellations are non-refundable.
4) Rescheduling
- Rescheduling is subject to date availability and may incur change fees.
- Any price differences (seasonal, venue changes, scope changes) will be adjusted accordingly.
5) Custom / Special Orders
- Custom-made items, printed materials, or items procured specifically for your event are non-refundable.
- Where possible, we will provide proofing/approval steps before production.
6) How to Request a Refund
Email your request to billing@aconiteeventes.com
using the subject “Refund Request — <Your Booking ID>”. Include your full name, contact
number, booking date, reason, and any supporting documents.
7) Refund Timelines
Approved refunds are typically processed within 5–7 business days. Bank or payment gateway
timelines may affect when funds reflect in your account.
Questions? Reach us at support@aconiteeventes.com.